• EMEA - eCommerce & Web Applications Manager

    Location UK-Aylesbury
    Posted Date 2 weeks ago(11/6/2018 8:29 AM)
    Job ID
    8185
    # Positions
    1
    Category
    Information Technology
  • Posting Summary

    Purpose of Job:

    • Own the regional technical implementation of EPiServer DXC to replace all other web platforms used in the area (Future)
    • Support the implementation of global Web and eCommerce tools and management processes in alignment with strategic business initiatives and regional product marketing teams.
    • Own and support existing suite of eCommerce applications from brand websites through to back office support systems that drive online content and make that content available to our customers accordingly
    • Subject Matter Expert for all deployed eMarketing/eCommerce systems within the global organisation
    • Leverage industry best practices and provide thoughtful leadership to the regional marketing teams regarding product marketing and ecommerce approaches, social media, and site analytics.

    Principal Accountabilities and Key Tasks:

    • Support the Global Director of eCommerce & Web Application with the rollout of a suite of tools to support ACCO with eMarketing and eCommerce activities with varying levels of integration and complexity
    • Own the regional technical implementation of EPiServer DXC to replace other web platforms in use in the region
    • Be the point of contact and escalation for all issues related to the web sites, Email service provider and Analytics in the region
    • Manage the relationship between ACCO and the 3rd party organisations that provide tools in use by ACCO within the region
    • Escalate any global issues to the global ecommerce team and act as a conduit between them and the business
    • Provide training and guidance as well as best practice support for all eMarketing and eCommerce activity in each region and brand
    • Manage all eMarketing integration projects
    • Support the teams bug tracking and escalation processes to ensure timely and effective management of issues and work in progress
    • Provide regular reporting on integrations, developments and issues to the regional business units and global ecommerce team
    • Support and drive projects related to corporate acquisitions that have web related elements including eCommerce integrations, platform migrations and large scale eCommerce capability programmes
    • Assist with support of the Global PIM application including user requirements gathering, issue resolution and improvements in collaboration with the global ecommerce team
    • Work with external agencies and offshore resources to achieve team objectives
    • Work with regional and brand eCommerce and web representatives to communicate developments, strategic direction and best practice
    • Occasional travel to office locations as required
    • Continually drive improvements and find ways to maximise value from our eCommerce and web properties including capabilities with the eCommerce channel of our partners and customers

    Posting Qualifications

    • Multi-brand, multi-region eCommerce and eMarketing systems (CRM/Analytics/Email) and operations experience
    • Enterprise eCommerce applications and platforms which must include EPiServer. Oracle ATG eCommerce would be beneficial
    • Proven project management experience
    • Knowledge and experience of creation of HTML for eMail
    • Basic MS-SQL knowledge
    • Technically minded with understanding of business process
    • A passion for everything ‘online’, social media and eCommerce
    • Previous experience of IBM Watson (Silverpop) ESP
    • Ability to manage technical multi-faceted projects with many stakeholders
    • A true multi-tasker is essential
    • Occasional travel overseas may be a requirement of this role.

    Company Overview

    ACCO Brands Corporation is one of the world's largest suppliers of branded office products. We market products in more than 100 countries through our own sales force and distribution networks. We're proud of our long history of industry leadership and innovation, and we're focused on delivering exceptional value for our shareholders and customers by providing unique, leading-edge, branded office products.

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