• Customer Service Executive - FTC

    Location UK-Buckinghamshire
    Posted Date 1 month ago(5/22/2018 7:34 AM)
    Job ID
    7955
    # Positions
    0
    Category
    Customer Service
  • Posting Summary

    Purpose of the Job:

    To ensure company meets and exceeds customer demands and expectations with regards to service levels and total customer satisfaction.

    Posting Qualifications

    Principal Accountabilities and Key Tasks:

    • To provide an efficient and professional service to all customers – internal and external. 
    • To ensure all orders are processed in an accurate and timely manner in line with set deadlines. 
    • To handle all telephone calls (internal and external) in a professional, polite and efficient manner. 
    • To manage all administration and documentation in relation to customers calls and queries. 
    • To identify potential service issues, proactively contacting the customer to clarify and resolve the query offering alternative products or services as applicable. 
    • To work closely with the Acco sales force to ensure a team approach to the management of accounts. 
    • To establish and maintain a good working relationship with other team and department members to ensure best possible service to customers at all times. 
    • To provide cover for other team members during times of absence. 
    • To work closely with the Customer Service Manager to ensure all targets are met. 
    • Process Administration in line with Co Policy / SOX 
    • To work closely with Customer Service Manager to ensure processes are reviewed, documented and line with European standards. 
    • To develop and maintain effective links with other departments to ensure customer queries are answered efficiently. 
    • To look for, and actively promote any method for increasing sales value. 
    • To maintain company and departmental standards of dress, time keeping and attendance. 
    • Any additional tasks as requested by line management.
    • To ensure compliance with all Company Standards & Regulations with regard to Health, Safety and Environment

     Knowledge & Experience:

    • Proven experience in a Customer Service environment
    • Strong analytical and problem solving skills with the ability to successfully interact with customers, staff and internal partners to problem solve and achieve goals.
    • Team working environment.

     

     Skills:

    • Excellent communication, organisational, self motivating and planning skills
    • Adaptable to change

     

    Working Arrangement:

    • Full time position – Monday to Friday
    • 35 hour week, or hours to complete tasks

    Company Overview

    ACCO Brands Corporation is one of the world's largest suppliers of branded office products. We market products in more than 100 countries through our own sales force and distribution networks. We're proud of our long history of industry leadership and innovation, and we're focused on delivering exceptional value for our shareholders and customers by providing unique, leading-edge, branded office products.

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